Royal Doctors is a healthcare service that assists patients in complex medical situations by offering personal guidance and solutions.
Very quickly! Emails are answered no later than the next working day.
Royal Doctors has an accreditation program that goes beyond checking a doctor's qualifications — we also conduct a thorough assessment.
The audit covers medical and sub-medical specialties, communication skills, independence, continued education, reputation, research, data, and patient satisfaction.
Royal Doctors also holds annual consultations with its doctors to exchange mutual feedback.
This ensures you can trust that our advice is 100% objective and completely independent.
Royal Doctors does not share any medical information whatsoever with the employer or (health) insurer.
Royal Doctors collects your (medical) data to provide you with appropriate medical advice.
We only process the information you provide and/or the medical records we obtain from your treating physician with your consent.
We do not retain your medical data longer than necessary, with a maximum of 3 calendar years. After this period, we ensure the secure and careful destruction of your records.
If you have any questions about our privacy policy, you can contact your case managers.
The care we provide is regular healthcare in your own country. Because we work with a referral from your general practitioner, the costs are reimbursed by your health insurance or mutual fund, just like any other medical consultation.
Of course! The medical specialist we connected you with will always send a report of the consultation to your GP.
Your GP can do this by giving you a referral letter.
No, you do not need a referral letter to use this service.
Our Second Opinion report is available for all medical conditions.
You can expect the report within a maximum of 10 working days after we receive your medical file.
Absolutely! Contact us and together we’ll explore the possible medical solutions.
All medical conditions are eligible. Very complex cases often involve a combination of different medical issues. We delve deep into your situation and are happy to help you further.
Of course! Many employees go to work every day with medical complaints that don’t seem to get resolved. You don’t have to wait until you’re on sick leave — on the contrary, the sooner you ask for our help, the greater your chances of recovery.
From the moment we receive your complete medical file, it takes only 10 working days to receive our advice.
Absolutely! We strongly recommend it. Talk to your GP and/or medical specialist to discuss possible new treatment options.
Of course! Here are some key benefits of working with an online coach or psychologist:
Accessibility: You can access therapy or coaching from the comfort of your own home.
Flexibility: Online sessions are often easier to schedule, even outside regular working hours.
Comfort: Speaking from a familiar environment can help you feel more at ease.
Time-saving: No travel time to a practice; you save both time and energy.
Royal Doctors will contact you by the next working day. The introductory meeting can take place within 2 working days.
No, your registration is handled completely confidentially. Your employer will not be informed.
Absolutely! For privacy reasons, we had to change the names and faces, but over the past 25 years, tens of thousands of people have shared how Royal Doctors helped them regain control of their health. Every day we receive new stories — and sometimes even cake — from grateful patients. Employers and health insurers are also very positive about our services, though they don’t always wish to be in the spotlight. Their focus is on serving their people as best as possible, without needing public recognition.
The average waiting time for a first appointment and then a referral to a specialist usually takes 120 to 150 days! Only then can any treatment begin. With Royal Doctors, it takes less than 3 weeks! That’s a reduction of over 100 days on average!
Indeed: in most cases, we avoid unnecessary consultations and hospital tests by coordinating everything efficiently. This also reduces pressure on the healthcare system. What matters to you is that you get treated faster.
All bereaved family members who receive a benefit from elipsLife are eligible for grief coaching.
Yes, you may use all forms of grief coaching — you don't have to choose.
You are of course always welcome to bring a trusted person to the sessions. There are no costs involved.
From the start of the insurance benefit, you have 3 years to begin and make use of grief coaching. You can start at any time within those 3 years. The number of 1:1 coaching sessions is limited to a maximum of 6. Of course, you can choose to continue the coaching at your own expense in consultation with your coach.
You can stop grief coaching whenever you want.
Using grief coaching is voluntary.
Grief coaching is a service offered free of charge by elipsLife.
Using grief coaching has no impact on your benefits.
All grief coaches are psychologists registered in the BIG register.
This means they are included in the Dutch BIG Act, which ensures quality of care. Psychologists listed in the BIG register have completed additional training after their university master’s degree.
All grief coaches are Dutch. Conversations in English are also possible.
The care we offer is standard care in your own country. Since we work with a referral from your general practitioner, the costs are reimbursed by your health insurance just like any other medical consultation.
Participation is always anonymous, unless you choose otherwise. All parts of the grief coaching are guided by Royal Doctors specialists. No information is shared with elipsLife.
You can use this service once a year per issue.
If you need more support, make sure to look for your own psychologist in time.
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